WSIB Chiropractic and Physiotherapy in Toronto

Core Wellness Centre provides assessment and care for musculoskeletal symptoms related to workplace injuries. Our clinic is located at 726 St Clair Ave W in York, serving Toronto’s St Clair West neighbourhood.

Dr. Kris Dorken, DC, is registered as a chiropractor in Ontario and is a member of the College of Chiropractors of Ontario. Physiotherapy services are provided by physiotherapists registered in Ontario.

Care recommendations depend on your health history, assessment findings, functional needs and the requirements of the applicable WSIB program.

WSIB makes all decisions concerning claim entitlement, program eligibility and payment. Our administrative team can explain the clinic’s paperwork process and submit invoices directly to WSIB for eligible services when permitted.

If you experience an injury or illness related to your work, follow the reporting instructions provided by WSIB.

1. Obtain appropriate care

Get first aid or medical attention based on your needs. Tell the healthcare practitioner that the injury or symptoms may be related to your work.

2. Tell your employer

Report the incident, symptoms and any healthcare treatment to your employer as soon as possible.

3. Report the injury or illness to WSIB

Workers and employers have separate reporting responsibilities. You can review the current reporting process on the WSIB injury and illness reporting page.

WSIB determines whether an injury or illness is work-related and whether a claim qualifies for benefits.

4. Contact the clinic

When calling Core Wellness Centre, provide your WSIB claim number or current claim status if available. Our team will explain what information is needed before your assessment.

Call Core Wellness Centre: (416) 479-8311

The WSIB Musculoskeletal Program of Care is intended for certain work-related injuries affecting muscles, tendons, ligaments, joints and bones.

The program consists of two four-week treatment blocks. Depending on the injury and claim status, it may include:

• Patient education
• Pain and self-management strategies
• Activity modification
• Therapeutic exercise
• Manual therapy
• Appropriate therapeutic modalities
• Measurement of functional progress
• Required WSIB reports

The program has specific admission criteria. These include the type of injury, claim status, time since the workplace incident and whether the person is medically able to participate.

A pending or approved claim does not automatically mean that every treatment or service will be covered. Your practitioner and WSIB will determine whether the program and proposed care are appropriate.

Learn About WSIB Healthcare Programs

Chiropractic Care

Dr. Kris Dorken, DC, provides chiropractic assessment and care for musculoskeletal concerns involving the spine, joints and related muscles.

Depending on your assessment and WSIB requirements, chiropractic care may include:

• Review of your symptoms and health history
• Physical and functional assessment
• Manual or instrument-assisted chiropractic techniques
• Joint mobilization
• Movement and activity guidance
• Therapeutic exercise
• Education about symptom and activity management
• Functional-abilities information and required reports

Specific procedures are recommended only when clinically appropriate. WSIB coverage or authorization may be required for some services.

Learn about chiropractic care at Core Wellness Centre.

Physiotherapy

Physiotherapy begins with an assessment of your symptoms, movement, functional abilities, work demands and goals.

Depending on your findings and the applicable WSIB program, physiotherapy may include:

• Manual therapy
• Movement and mobility exercises
• Progressive strengthening
• Activity modification
• Education and self-management strategies
• Work-related functional planning
• Appropriate therapeutic modalities
• Progress measurements and WSIB reports

Modalities such as cold laser therapy or shockwave therapy are considered only when clinically appropriate. Their inclusion on this page does not mean that WSIB will approve or pay for them in every claim.

Learn about physiotherapy at Core Wellness Centre.

Registered Massage Therapy

Registered massage therapy is not automatically covered by WSIB.

WSIB may consider payment for massage therapy when:

• A primary health professional recommends it
• WSIB authorizes the service in advance
• A registered massage therapist provides the care
• The service relates to the accepted workplace claim

Eligibility and treatment length are decided on a claim-by-claim basis.

Learn about registered massage therapy.

Depending on the practitioner’s scope and the person’s clinical findings, the team may assess concerns such as:

• Back or neck pain
• Muscle strains
• Ligament sprains
• Joint discomfort or stiffness
• Reduced range of motion
• Shoulder, elbow, wrist or hand symptoms
• Hip, knee or ankle symptoms
• Repetitive strain concerns
• Symptoms following workplace slips or falls
• Symptoms associated with lifting, carrying or repetitive tasks
• Rehabilitation following certain musculoskeletal injuries when appropriate

This list describes concerns that may be assessed. It does not confirm that an injury, claim, practitioner or service qualifies for WSIB coverage.

Your first appointment begins with a discussion of:

• How the workplace incident occurred
• Your symptoms and health history
• Your current work duties
• Activities that have become difficult
• Any work restrictions or modified duties
• Your WSIB claim status
• Your goals and concerns

The practitioner will complete an assessment within their professional scope. They will explain their findings, available care options and whether another healthcare provider or service may be appropriate.

No specific treatment result or return-to-work date can be guaranteed.

When appropriate, a care plan may focus on:

• Managing symptoms
• Supporting movement and function
• Gradually increasing appropriate activity
• Developing self-management strategies
• Understanding temporary functional limitations
• Monitoring progress
• Providing functional information required by WSIB
• Supporting safe return-to-work planning

Recommendations will change when needed based on your response, clinical findings and WSIB requirements.

If available, bring:

• Your WSIB claim number
• The date of the workplace incident
• Your WSIB case manager’s contact information
• Relevant WSIB forms or correspondence
• A list of medications
• Relevant medical reports or imaging results
• Information about your work duties
• Details about modified duties or restrictions

Call the clinic before booking if you are unsure which documents are needed.

Does my WSIB claim need to be approved before I begin care?

Not in every situation. Certain people with pending claims may qualify for the WSIB Musculoskeletal Program of Care. Eligibility depends on the claim, injury, program criteria and treating provider.

Contact WSIB or your case manager when you need confirmation about coverage.

Does WSIB cover the complete cost of treatment?

Coverage cannot be guaranteed. WSIB decides which healthcare services are necessary, appropriate and payable for each claim.

Our team will explain any known billing requirements before providing services that may not be covered.

Is registered massage therapy covered?

Massage therapy requires a recommendation from a primary health professional and advance authorization from WSIB. WSIB considers eligibility and treatment length on a claim-by-claim basis.

Can Core Wellness Centre approve my claim?

No. WSIB approves or denies claims and healthcare benefits.

The clinic can complete required healthcare reports, submit eligible invoices and communicate relevant clinical or functional information to WSIB as required.

Can I choose my chiropractor or physiotherapist?

Workers have options when choosing their initial healthcare provider. Once treatment has started, WSIB authorization may be required before changing to another provider or clinic.

How long does the WSIB care process take?

Timelines vary according to the injury, claim status, program and individual progress.

The Musculoskeletal Program of Care normally consists of two four-week blocks. Further community treatment may require WSIB approval.

How does care relate to returning to work?

Your practitioner may assess functional abilities and provide information that supports return-to-work planning. The timing and type of work activities depend on your clinical findings, job demands and the decisions made by the parties involved in your WSIB claim.

What if I do not have a claim number yet?

You can call the clinic to ask what information will be required. The clinic cannot open or approve a WSIB claim for you. Use the official WSIB reporting process to report your workplace injury or illness.

Our team can explain the clinic’s appointment, documentation and billing process. WSIB remains responsible for decisions about claim entitlement, program eligibility and payment.

Core Wellness Centre
726 St Clair Ave W
York, ON M6C 1B3
(416) 479-8311